Technical Support: 1860 233 3999
Email: helpdesk@in.dlink.com

WHAT IS D-LINK CARE?

This is an integrated service program designed for D-Link Enterprise customers. The four unique service packages in D-Link Care program ensures that all enterprise business networks running on D-Link solution deliver high performance, improve business agility, maximize network availability & uptime.

D-Link Care program is designed to enable partners/ system integrators to meet client requirement in terms of SLA with complete efficiency.

CHOOSE YOUR SERVICE

24×7 Tech Support and Advance Replacement within Next Business Day
  • Dedicated technical POC for 24×7 support
  • Assured advance replacement
  • D-Link offers standby of equivalent unit in case of delay
  • Replacement given is 100% tested & certified
  • Free technical updates & product health check
  • Free one time support for burnt and corrosion issues
  • Access to D-Link CRM for logging complaints, tracking products & warranty management

VALIDITY

Customer shall purchase this premium service during warranty and post warranty.

Extend Basic Standard warranty

  • No risk of expensive hardware failure
  • No need to wait for quotation & payment process.
  • Quick turnaround time in case of any hardware failure
  • Assured repair OR replacement service
  • Free technical updates & product health check
  • Hassel free shipping & collection through express courier service
 

 

VALIDITY

Customers/ partners shall purchase Warranty Extension service at time of sale or anytime during warranty period (but 30 days prior to standard warranty expiry)

Standard Hardware Support for Post Warranty

  • No risk of expensive hardware failure
  • No need to wait for quotation & payment process. Quick turnaround time in case of any hardware failure
  • Assured repair OR replacement service
  • Free technical updates & product health check
  • Hassle free shipping & collection through express courier service

 

VALIDITY

Customer/ partner shall purchase Hardware Support after warranty expiry or before EOS date.

9×5 Tech Support and Advance Replacement by Next Business Day

  • FREE* AR-NBD support for one year
  • Dedicated customer support help-desk for immediate escalation
  • Assured advance replacement service
  • D-Link offers standby of equivalent unit in case of delay
  • Replacement given is 100% tested & certified with latest FW
  • Free one time support for burnt and corrosion issues
  • Free technical updates & product health check
  • Hassle free shipping & collection through express courier service

 

VALIDITY

As Promotional offer currently AR-NBD is free for first year for selected enterprise products for limited period if registered within 30 day of purchase. Customers and Partner shall buy this services during warranty and post warranty as per requirements.

COMPARISION CHART

SUPPORT PARAMETERS PREMIUM AR-NBD WARRANTY
EXTENSION
HARDWARE
SUPPORT
24/7 Dedicated 24 x 7 9 x 6 Standard Standard
Technical Support Dedicated Dedicated Support Support
Dedicated Service Centre POC YES YES NA NA
Advance Replacement by NBD SLA YES YES NO NO
Proactive FW Upgrade YES YES NO NO
Walk in Service Centre NA NA YES YES
Defective Collection YES YES NO NO
Burn in and Corrosion Support * YES * YES* NO NO
Equivalent Standby Support YES YES NO NO
Technical Support resolution SLA 8 Hrs. 24 hrs. NA NA
Hardware support - Repair and Replacement 1~3 BD 1~3BD 3~7BD 3~7BD
Product health Check Up YES Optional NO NO
Dedicated Technical POC YES Dedicated Pool NO NO
Site buffer Stock YES Optional NO NO
Software update and upgrades YES YES As per Request As per Request
Support site access YES YES NO NO
Discount Site Buffer stock 30% 20% NA NA
Discount in Repair 50% Service 50% Service 30% Service 30% Service
Chargeable Charges Charges Charges Charges

D-LINK CARE SERVICES BACKED BY

D-Link Own 10 Service centers in Class A Cities, 50+ partner Service centers for Class B and C Cities.
Pan India Logistics support by 500+ Cities by Express Courier - Blue Dart and Fedex
D-Link own Technical Assistance Centre (D-TAC) for L1 and L2 Support through Phone and Email.
L3 Support by Product specialist

Easy Options to avail
D-Link Direct Service

 

Please send below details by email at
Email ID: dlinkcare@in.dlink.com

  • Share D-Link Express Service ID
  • Product Model No. & Qty
  • Problem faced OR
  • Technical Query (if any)
  • Pick-up Request

 

Please call us for immediate support
Call: Tel # 1860 233 3999 / 8322856300 & 8322856000

Dedicated contact number

for immediate support from Monday to Saturday
between 10am to 6pm

 

 

PRODUCTS COVERED

 

SWITCH: Managed Fast Ethernet and Gigabit Ethernet switches
SWITCH: Smart & Smart Pro Fast Ethernet and Gigabit Ethernet switches
SWITCH: Industrial Ethernet Switches – Unmanaged, Managed, Media Converters and SFP Modules.
SWITCH: Unified Wireless Controller and Switching
WIRELESS: Unified Access Points
WIRELESS: Indoor Access Points – Wireless N and 11AC
ROUTER: Fixed ROUTER Series
SWITCH: Switching Modules, Line Cards, Redundant Power Supply

D-LINK CARE FAQ's Hardware Support T&C Extended Warranty T&C AR-NBD Support T&C Premium Support T&C

FAQs

D-Link-Care Service Programs designed to extend the support to partner and Customer to protect Network infrastructure with minimum cost. D-Link-Care helps customer improve network total cost of ownership, business agility, and network availability to increase their network’s business value and return on investment.

D-Link oers four unique service Programs, Premium – 24×7 Tech Support and Advance Replacement by Next Business Day AR NBD – 9 x 5 Tech Support and Advance Replacement by Next Business Day. Warranty Extension -Extend Standard warranty Hardware Support (AMC) – Standard Hardware Support for Post Warranty Premium and AR-NBD are designed for SMB and Enterprise products. Warranty Extension and AMC oered for all product including Consumer Products.

Customer shall contact D-Link sales Representatives or Service Centre Or Send enquiries to dlinkcare@in.dlink.com. Provide us the list of D-Link products and D-Link Care Service Programs name for support quotation.

Yes !!! System Integrators Or Partner can buy the D-Link Care Service Programs to support their Customer SLA.

Yes, corporate customer shall buy these service programs for SLA upgrade, Warranty Extension or Hardware Support(AMC).

All Service programs are alligned to nearest Service Centre and are backed by fully automated online CRM system, where in Customer/Partner shall register request online, veiw status and support validty.

D-Link AR-NBD support is FREE* for the first year for selected Enterprise products. To continue with AR-NBD benefits & extend the support, customer will have to pay necessary charges. For more details write to dlinkcare@in.dlink.com

D-Link Premium and AR-NBD Care Service programs offers one-time free repair Or replacement support for product burn in or corrosion due to site issues only if it is in repairable condition by replacing faulty components.

D-Link Care Hardware Support Terms and Conditions:

This terms and conditions is between customer and D-Link (India) Limited (‘D-Link’). By purchasing and accepting the services and support as described and by availing the D-Link Care Hardware Support Program (DC- HWSUP), customer agrees to be bound by and accept the terms and conditions herein.

Hardware Support means free repair or replacement during contracted period as per Customer requirements by paying addition support charges.

Hardware Support will offer below services to Customer,

  • D-Link will provide 9x6 technical support through D-Link Technical
    Assist Centre by dialing Toll No# 1860 233 3999
  • Walk in OR Ship in for Hardware Repair or Replacement support from the nearest D-Link Service Centre.
  • Stand by or Equivalent Product in case of delay.

Support the terms and conditions:

  1. D-Link will use commercially reasonable efforts to provide the services to the customer.
  2. D-Link will provide support for the D-Link product registered for such Services as described in this Service Agreement. Customer agrees to send defective product to nearest D-Link Service Centre for Repair/Replacement.
  3. The support covers only the Product serial numbers for which this additional support is purchased.
  4. D-Link Shall ship the product to the customer by fastest mode and transit time depends on courier connectivity from Service center to customer place.
  5. D-Link shall ship the products through convenient mode or through its designated courier agency.
  6. D-Link shall not provide the Shipment services at any remote locations having no courier reach.
  7. On occasion, due to shipping delays or transportation problems, D-Link may not be able to meet the targeted response time. In such instances, D-Link shall make a commercially reasonable effort to provide support at the targeted levels.
  8. Customer understands and agrees that D-Link is not responsible for any lost or corrupted software or data during replacement.
  9. Limitations of Services: This Support service DC- HWSUP is not transferable
  10. The Services do not cover any failure, or any damage or failure caused by:
    1. Other products;
    2. Site conditions that do not confirm to D-Link’s site specifications for the Product;
    3. Neglect, improper use, fire or water damage, electrical disturbances, transportation by the Customer or a third party, or work on or modification to the Product by people other than D-Link employees or subcontractors, or other causes beyond D-Link’s control;
    4. Inability of products not manufactured by D-Link to correctly process, provide or receive data. Complete resolution of some problems may be beyond the control of D Link and thus outside the scope of the Services.
  11. The Customer agrees to pay charges for the support void cases to restore support
  12. D-Link's sole obligation shall be to repair or replace the defective Hardware (or any part thereof) at no charge to the original registered owner. Such repair or replacement will be rendered at an Authorized D-Link Service Office (Service Office). The replacement Hardware need not be new or of an identical model or part; D-Link may in its discretion replace the defective Hardware with any reconditioned product that D-Link reasonably determines substantially equivalent or superior in all material respects to the defective Hardware. If a material defect is incapable of correction, or if D-Link determines in its discretion that it is not practical to repair or replace the defective Hardware, then D-Link shall refund support charges paid by the original purchaser.
  13. Non-D-Link Products: D-Link is not liable for the performance or nonperformance of third party vendors, their products, or their support services. D-Link is not responsible for problems caused by products not covered by this Service Agreement on the Customer’s network and the design of the Customer’s network.
  14. All other warranty terms mentioned in standard warranty documents will be applicable.
  15. Limitation of Liability: IN NO EVENT, D-LINK SHALL BE LIABLE TO THE CUSTOMER OR OTHERS FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR LOSS OF REVENUE OR LOSS OF BUSINESS PROFITS, HOWEVER CAUSED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  16. Governing Law and Jurisdiction: This Agreement shall be governed by and construed in accordance with the applicable laws of India and the courts in Goa, India shall have exclusive jurisdiction over all matters pertaining to this Agreement.

Extended Warranty Terms and Conditions:

This terms and conditions is between customer and D-Link (India) Limited (‘D-Link’). By purchasing and accepting the services and support as described and by availing the D-Link Care Extended Warranty Hardware Support Program (DC-WREXTN), customer agrees to be bound by and accept the terms and conditions herein.

Extended warranty means standard warranty terms is extended as per Customer requirements by paying addition support charges.

Extended warranty will offer below services to Customer,

  • D-Link will provide 9x6 technical support through D-Link Technical
    Assist Centre by dialing Toll No# 1860 233 3999
  • Walk in OR Ship in for Hardware support from the nearest D-Link Service Centre.
  • Stand by or Equivalent Product in case of delay.

Support the terms and conditions:

  1. D-Link will use commercially reasonable efforts to provide the services to the customer.
  2. D-Link will provide support for the D-Link product registered for such Services as described in this Service Agreement. Customer agrees to send defective product to nearest D-Link Service Centre for Repair/Replacement.
  3. The support covers only the Product serial numbers for which this additional support is purchased.
  4. D-Link Shall ship the product to the customer by fastest mode and transit time depends on courier connectivity from Service center to customer place.
  5. D-Link shall ship the products through convenient mode or through its designated courier agency.
  6. D-Link shall not provide the Shipment services at any remote locations having no courier reach.
  7. On occasion, due to shipping delays or transportation problems, D-Link may not be able to meet the targeted response time. In such instances, D-Link shall make a commercially reasonable effort to provide support at the targeted levels.
  8. Customer understands and agrees that D-Link is not responsible for any lost or corrupted software or data during replacement.
  9. Limitations of Services: This Support service DC- HWSUP is not transferable
  10. The Services do not cover any failure, or any damage or failure caused by:
    1. Other products;
    2. Site conditions that do not confirm to D-Link’s site specifications for the Product;
    3. Neglect, improper use, fire or water damage, electrical disturbances, transportation by the Customer or a third party, or work on or modification to the Product by people other than D-Link employees or subcontractors, or other causes beyond D-Link’s control;
    4. Inability of products not manufactured by D-Link to correctly process, provide or receive data. Complete resolution of some problems may be beyond the control of D Link and thus outside the scope of the Services.
  11. The Customer agrees to pay charges for the support void cases to restore support
  12. D-Link's sole obligation shall be to repair or replace the defective Hardware (or any part thereof) at no charge to the original registered owner. Such repair or replacement will be rendered at an Authorized D-Link Service Office (Service Office). The replacement Hardware need not be new or of an identical model or part; D-Link may in its discretion replace the defective Hardware with any reconditioned product that D-Link reasonably determines substantially equivalent or superior in all material respects to the defective Hardware. If a material defect is incapable of correction, or if D-Link determines in its discretion that it is not practical to repair or replace the defective Hardware, then D-Link shall refund support charges paid by the original purchaser.
  13. Non-D-Link Products: D-Link is not liable for the performance or nonperformance of third party vendors, their products, or their support services. D-Link is not responsible for problems caused by products not covered by this Service Agreement on the Customer’s network and the design of the Customer’s network.
  14. All other warranty terms mentioned in standard warranty documents will be applicable.
  15. Limitation of Liability: IN NO EVENT, D-LINK SHALL BE LIABLE TO THE CUSTOMER OR OTHERS FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR LOSS OF REVENUE OR LOSS OF BUSINESS PROFITS, HOWEVER CAUSED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  16. Governing Law and Jurisdiction: This Agreement shall be governed by and construed in accordance with the applicable laws of India and the courts in Goa, India shall have exclusive jurisdiction over all matters pertaining to this Agreement.

D-Link Care AR-NBD Support Terms and Conditions:

This terms and conditions is between customer and D-Link (India) Limited (‘D-Link’). By purchasing and accepting the services and support as described and by availing the D-Link Care AR-NBD Support Program (DC-ARNBD), customer agrees to be bound by and accept the terms and conditions herein.

D-Link care AR-NBD support means along standard warranty Customer given facility of advance replacement by next business day support for any hardware issues for products for which Customer is paying addition support charges.

Support Services as below,

  • Dedicated customer support helpdesk for immediate escalation
  • Assured advance replacement service, backed by D-Link Service centers located in 150 plus cities across the country
  • Free technical updates & product health check
  • Hassel free shipping & collection through express courier service
  • AR-NBD replacement are sent special packaging to avoid transit
    damage.
  • AR-NBD service program will provide technical update, patches, firmware updates to Customer proactively.
  • AR-NBD offer standby of equivalent unit in case of delay is services.

Support the terms and conditions:

  1. D-Link will use commercially reasonable efforts to provide the services to the customer.
  2. D-Link will provide support for the D-Link product registered for such Services as described in this Service Agreement. Customer agrees to send defective product to nearest D-Link Service Centre for Repair/Replacement.
  3. The support covers only the Product serial numbers for which this additional support is purchased.
  4. D-Link Shall ship the product to the customer by fastest mode and transit time depends on courier connectivity from Service center to customer place.
  5. D-Link shall ship the products through convenient mode or through its designated courier agency.
  6. D-Link shall not provide the Shipment services at any remote locations having no courier reach.
  7. On occasion, due to shipping delays or transportation problems, D-Link may not be able to meet the targeted response time. In such instances, D-Link shall make a commercially reasonable effort to provide support at the targeted levels.
  8. Customer understands and agrees that D-Link is not responsible for any lost or corrupted software or data during replacement.
  9. Limitations of Services: This Support service DC- ARNBD is not transferable
  10. The Services do not cover any failure, or any damage or failure caused by:
    1. Other products;
    2. Site conditions that do not confirm to D-Link’s site specifications for the Product;
    3. Neglect, improper use, fire or water damage, electrical disturbances, transportation by the Customer or a third party, or work on or modification to the Product by people other than D-Link employees or subcontractors, or other causes beyond D-Link’s control;
    4. Inability of products not manufactured by D-Link to correctly process, provide or receive data. Complete resolution of some problems may be beyond the control of D Link and thus outside the scope of the Services.
  11. D-Link's sole obligation shall be to repair or replace the defective Hardware (or any part thereof) at no charge to the original registered owner. Such repair or replacement will be rendered at an Authorized D-Link Service Office (Service Office). The replacement Hardware need not be new or of an identical model or part; D-Link may in its discretion replace the defective Hardware with any reconditioned product that D-Link reasonably determines substantially equivalent or superior in all material respects to the defective Hardware. If a material defect is incapable of correction, or if D-Link determines in its discretion that it is not practical to repair or replace the defective Hardware, then D-Link shall refund support charges paid by the original purchaser.
  12. Non-D-Link Products: D-Link is not liable for the performance or nonperformance of third party vendors, their products, or their support services. D-Link is not responsible for problems caused by products not covered by this Service Agreement on the Customer’s network and the design of the Customer’s network.
  13. All other warranty terms mentioned in standard warranty documents will be applicable.
  14. Limitation of Liability: IN NO EVENT, D-LINK SHALL BE LIABLE TO THE CUSTOMER OR OTHERS FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR LOSS OF REVENUE OR LOSS OF BUSINESS PROFITS, HOWEVER CAUSED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  15. Governing Law and Jurisdiction: This Agreement shall be governed by and construed in accordance with the applicable laws of India and the courts in Goa, India shall have exclusive jurisdiction over all matters pertaining to this Agreement.

D-Link Care Premium Support Terms and Conditions:

This terms and conditions is between customer and D-Link (India) Limited (‘D-Link’). By purchasing and accepting the services and support as described and by availing the D-Link Care Premium Support Program (DC-PREMIUM), customer agrees to be bound by and accept the terms and conditions herein.

D-Link Care Premium support means along standard warranty Customer given facility of advance replacement by next business day support for any hardware issues for products for which Customer is paying addition support charges.

Support Services as below,

  • 24×7 Dedicated customer support helpdesk for immediate escalation
  • Assured advance replacement service, backed by D-Link Service centers located in 150 plus cities across the country
  • Free technical updates & product health check
  • Hassel free shipping & collection through express courier service
  • DC-PREMIUM replacements are sent special packaging to avoid
    transit damage.
  • DC-PREMIUM service program will provide technical update, patches, firmware updates to Customer proactively.
  • DC-PREMIUM offer standby of equivalent unit in case of delay is services.

 

Support the terms and conditions:

  1. D-Link will use commercially reasonable efforts to provide the services to the customer.
  2. D-Link will provide support for the D-Link product registered for such Services as described in this Service Agreement. Customer agrees to send defective product to nearest D-Link Service Centre for Repair/Replacement.
  3. The support covers only the Product serial numbers for which this additional support is purchased.
  4. D-Link Shall ship the product to the customer by fastest mode and transit time depends on courier connectivity from Service center to customer place.
  5. D-Link shall ship the products through convenient mode or through its designated courier agency.
  6. D-Link shall not provide the Shipment services at any remote locations having no courier reach.
  7. On occasion, due to shipping delays or transportation problems, D-Link may not be able to meet the targeted response time. In such instances, D-Link shall make a commercially reasonable effort to provide support at the targeted levels.
  8. Customer understands and agrees that D-Link is not responsible for any lost or corrupted software or data during replacement.
  9. Limitations of Services: This Support service DC- PREMIUM is not transferable
  10. The Services do not cover any failure, or any damage or failure caused by:
    1. Other products;
    2. Site conditions that do not confirm to D-Link’s site specifications for the Product;
    3. Neglect, improper use, fire or water damage, electrical disturbances, transportation by the Customer or a third party, or work on or modification to the Product by people other than D-Link employees or subcontractors, or other causes beyond D-Link’s control;
    4. Inability of products not manufactured by D-Link to correctly process, provide or receive data. Complete resolution of some problems may be beyond the control of D Link and thus outside the scope of the Services.
  11. D-Link’s sole obligation shall be to repair or replace the defective Hardware (or any part thereof) at no charge to the original registered owner. Such repair or replacement will be rendered at an Authorized D-Link Service Office (Service Office). The replacement Hardware need not be new or of an identical model or part; D-Link may in its discretion replace the defective Hardware with any reconditioned product that D-Link reasonably determines substantially equivalent or superior in all material respects to the defective Hardware. If a material defect is incapable of correction, or if D-Link determines in its discretion that it is not practical to repair or replace the defective Hardware, then D-Link shall refund support charges paid by the original purchaser.
  12. Non-D-Link Products: D-Link is not liable for the performance or nonperformance of third party vendors, their products, or their support services. D-Link is not responsible for problems caused by products not covered by this Service Agreement on the Customer’s network and the design of the Customer’s network.
  13. All other warranty terms mentioned in standard warranty documents will be applicable.
  14. Limitation of Liability: IN NO EVENT, D-LINK SHALL BE LIABLE TO THE CUSTOMER OR OTHERS FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR LOSS OF REVENUE OR LOSS OF BUSINESS PROFITS, HOWEVER CAUSED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  15. Governing Law and Jurisdiction: This Agreement shall be governed by and construed in accordance with the applicable laws of India and the courts in Goa, India shall have exclusive jurisdiction over all matters pertaining to this Agreement.