D-LINK INDIATECHNICAL SUPPORTCENTER (DTSC)

STATE OF-THE-ART SUPPORT INFRASTRUCTURE

D-Link India is committed to serve its customers in a holistic way, by keeping in mind the after sales support of our products in today’s ever evolving tech world. At D-Link technical Support Center (DTSC) we have qualified engineers who are ready to address all your queries with regards to set-up, Installation, basic and advanced configuration of all our products.

Our dynamic support team at DTSC is divided in Level 1, level 2, and level 3 category of engineers handling the support needs of all our retail and enterprise customers. Our support standards can undoubtedly be compared with the best in the networking domain.

RESOURCES

D-Link provides its customer with its rich resources of product Manuals, User guides, FAQ’s, Firmware’s, Support Videos and other helpful material to download on your hard disk.

EMAIL SUPPORT

D-Link’s email support helps you conveniently reach us by writing to us about your problem in complete detail and we shall get back to you during the same working day. You can also leave your phone number if you want us to reach you by phone.

Write to us & Send Email

CHAT SUPPORT

Link’s Live chat support Engineers are always eager to chat with you with regards to any your technical queries almost like a live call with an Engineer…quick and effective

Service Available – Timing: 9am to 6pm (Mon – Sat excluding public holidays)

Escalation Procedure:If a customer is not happy with our DDS service, they can always request for an escalation. Our supervisor will speak to you on the same call or set up a call with your concerned region DDS representative for further escalation.

D-LINK STANDARD SUPPORT PROCESS
AND ESCALATION MATRIX

Streamlined support at Goa DTSC – L1, L2, L3 support will work towards customer satisfaction and assist in achieving customers’ goal by using D-Link technology, products and Technical knowledge. D-Link’s Technical support system plays vital role in D-Link’s customer success.

CUSTOMER SUPPORT AND ESCALATION FLOW

SCOPE OF SUPPORT AND ESCALATION PROCEDURE

LEVEL 1

Our L1 engineers will help you with all the Basic troubleshooting, installation and setup, hardware failure confirmation for DDS support. They will also help you with any information related to D-Link products. All our L1 engineers are available for customers on the Toll no, helpdesk@in.dlink.com, Chat, WhatsApp and DDS support line.

ESCALATION PROCEDURE:If a customer is not happy with our Level 1 support, they can always ask for an escalation and talk to our Level 2 on the same call or we shall arrange a call back to you at your specified time. This may also involve taking a remote session of the customer’s PC.

LEVEL 2

Our L2 engineers available on the Toll no, helpdesk@in.dlink.com and Chat support will help you with complex configurations and problems which need an in-depth understanding and probing skills. Level 2 engineers generally take up the escalation calls and they are also authorized to escalate it further if need be.

ESCALATION PROCEDURE: If the customer is not satisfied by the support provided by our Level 2 then they can always put in a request to the on-call level2 for a call back by our Level 3 at a specific day and time. This may also involve taking a remote session of the customer’s PC.

LEVEL 3

Our team of L3 engineers is a highly skilled team experienced and well trained in handling issues related to various Networking Topologies and resolving complex networking hurdles.