Our dynamic support team at DTSC is divided in Level 1, level 2, and level 3 category of engineers handling the support needs of all our retail and enterprise customers. Our support standards can undoubtedly be compared with the best in the networking domain.
Service Available – Timing: 9am to 6pm (Mon – Sat excluding public holidays)
Escalation Procedure:If a customer is not happy with our DDS service, they can always request for an escalation. Our supervisor will speak to you on the same call or set up a call with your concerned region DDS representative for further escalation.
Streamlined support at Goa DTSC – L1, L2, L3 support will work towards customer satisfaction and assist in achieving customers’ goal by using D-Link technology, products and Technical knowledge. D-Link’s Technical support system plays vital role in D-Link’s customer success.
Our team of L3 engineers is a highly skilled team experienced and well trained in handling issues related to various Networking Topologies and resolving complex networking hurdles.