ABOUT D-LINK SERVICE
STATE OF-THE-ART SUPPORT INFRASTRUCTURE
D-Link has always laid high emphasis on customer satisfaction & has been committed towards it. Over the years D-Link has made huge investments in setting-up a robust infrastructure that is adept to address customer demands for quality products & services. As a step in this direction D-Link recently launched its own service centres PAN India.
Prior to setting up its own service centres across India, D-Link has tied-up with a third party service provider with presence in all major A & B class cities.
However with increase in penetration of internet usage & growing demand for D-Link networking products, it was inevitable but to ramp up D-Link’s service support network.
With customer satisfaction always being the key, D-Link decided to launch its own service centres to reach out to its customers present across the length & breadth of the country.
Our vision
To provide effective & efficient repair and logistic services through state of-the-art infrastructure and technically skilled engineers delivering on commitment within prescribed timeline.
Our mission
- To provide best possible service to all out valued customers.
- To adhere deadline & provide efficient service.
- To grow & reach every corner of India for better service to the customer.
PILLARS OF SUPPORT CENTRE
Service Centre
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Tech.support
L1-L2 SUPPORT
LOGISTIC COVERAGE
140+ CITIES
DEDICATED CRM
ONLINE SYSTEM
OUR UNIQUE STRENGTH
COVERAGE:
PAN INDIA WALK-IN SERVICE AT 41 LOCATIONS 104 COLLECTIONS CENTRES
ACCESSIBILITY::
WALK IN SERVICE CENTERS CLOSE TO IT MARKET PLACENEUTRAL SERVICE PROVIDER:
SUPPORTING MULTIPLE BRANDSSPECIALIZATION:
ICT AND NETWORKING FULL RANGE PRODUCTSBGA FACILITY:
6 ROHS BGA MACHINE IN 6 LOCATIONS
TEAM:
70+ TRAINED MANPOWER- Regional Managers guided by Central team to ensure faster resolution of the issue or process ramp.
- Supported by Call Centre (D-TAC + L3 Support Team)
- Tie up 15+ couriers to ensure last mile courier service
- Dedicated web based online RMA System for compete ETE Support.
- Premium Services: Direct Door Service, Replacement by Next Business Day, 24×7 Tech Support & Express Service.
- Export RMA Management
- E-Waste Management.
D-LINK'S INTEGRATED SUPPORT PROCESS.
To support customer all support functions integrated internally. Technical Support, Service Centre (RMA), Call Customer can reach to us through using walk-in, ship in, through internet and by phone. Each customer cases escalated internally based on the requirement to other functions to ensure Customer ETE support Centre, Sales, Pre sales team, Post sales and L3 Support and HQ TSD Team.