Articles

Support Policy

Release Date:01st June 2014 | Version: 1.3

  1. This StandardWarranty is applicable for products sold by D-Link India Only. Warranty Period varies from time to time. Please Ref. Product Catalog or D-Link Website for actual Warranty.
  2. For Product Registration please log onto D-Link website https://register.dlink.com Or Please contact D-Link Technical Assistance Centre. MTNL/BSNL Callers use Toll Free no# 1800 233 0000 and +91-832-2856 300 ( Local & STD Charges Apply)
  3. Add on upgrades, modules and others Accessories like Cables, Brackets, Stands and External Adapter Carry 90 Days Warranty.
  4. D-Link has all right to change the Warranty as and when required. The said Warranty at present applies only to the above referred selected products for limited duration.
  5. Procedure: The customer shall contact D-Link Technical Assistance Centre and must obtain Case ID. MTNL/BSNL Callers shall use Toll Free No# 1800 233 0000. D-Link Technical Assistance Centre will attempt to assist the customer in resolving any suspected defects in the product. If the product is considered defective, the customer has to return the defective Product to nearest D-Link Service Centre or D-Link Collection Center. Please ref. D-Link website www.dlink.co.in for Service Options and nearest service center. For all locations where D-Link Service Centre is not present, Local Distributor Or Reseller is responsible to collect the Products and represent as a D-Link Collection Centre. In case of Dead on Arrival (DOA) customers are requested to contact Point of Purchase for replacement. Local Distributor is responsible replace or refund for DOA Valid Cases. For Warranty Repairs Customers are requested to send the description note of the Hardware defect or Software nonconformance to allow D-Link to confirm the same.
  6. This Standard Warranty is issued subject to the terms and conditions set forth herein. Subject to the same, D-Link provides this Limited Hardware Warranty only to the person or entity that originally purchased the product from D-Link India or its authorized reseller or distributor provided the same are purchased and delivered within Republic of India.
  7. Warranty: D-Link warrants that the hardware portion of the D-Link product described in this warranty ("Hardware") will be free from material defects in workmanship and materials under normal use during Warranty period set forth below ("Warranty Period"), except as otherwise stated herein.

    Hardware Warranty: The customer's sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Limited Warranty will be, at D-Link's option, to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner. Any repair or replacement will be rendered by D-Link at D-Link Service Centre. The replacement hardware need not be new or have an identical make, model or part no#. D-Link may, at its option, replace the defective Hardware or any part thereof with any reconditioned product that D-Link reasonably determines is substantially equivalent (or superior) in all material respects to the defective hardware. Repaired or replacement hardware will be warranted for the remainder of the original Warranty Period. If a material defect is incapable of correction, or if D-Link determines that it is not practical to repair or replace the defective Hardware, the actual price billed by D-Link less usage charge will be refunded. All Hardware or parts thereof replaced by D-Link and the products for which the purchase price is refunded, shall become the property of D-Link upon replacement or refund.

    Software Warranty: D-Link issues this Limited Software Warranty that the software portion of the product ("Software") will substantially conform to D-Link's then current functional specifications for the software, as set forth in the applicable documentation, from the date of original retail purchase of the Software for a period of ninety (90) days ("Software Warranty Period"), provided that the Software is properly installed on approved hardware and operated as contemplated in its documentation. D-Link further warrants that, during the Software Warranty Period, the magnetic media on which D-Link delivers the Software will be free of physical defects. The customer's sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Limited Warranty will be, at D-Link's option, to replace the non-conforming Software (or defective media) with software that substantially conforms to D-Link's functional specifications for the Software or to refund the portion of the actual purchase price paid that is attributable to the Software. Except as otherwise agreed by D-Link in writing, the replacement Software is provided only to the original licensee, and is subject to the terms and conditions of the license granted by D-Link for the Software. Replacement Software will be warranted for the remainder of the original Warranty Period and is subject to the same limitations and exclusions. If a material non-conformance is incapable of correction, or if D-Link determines in its sole discretion that it is not practical to replace the non-conforming Software, the price paid by the original licensee for the non-Conforming Software will be refunded by D-Link provided that the non-conforming Software (and all copies thereof) is first returned to D-Link. The license granted respecting any Software for which a refund is given automatically terminates.
  8. Non Applicability: The Limited Warranty provided hereunder for Hardware and Software portions of D-Link's products will not be applied to and does not cover any products sold late from Distributors, Resellers, any refurbished product and any product purchased through the inventory clearance or liquidation sale or other sales in which D-Link, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product and in that case, the product is being sold "As-Is" without any warranty whatsoever including, without limitation, the Limited Warranty as described herein, notwithstanding anything stated herein to the contrary.
  9. Products Not Covered Under Warranty: The Limited Warranty provided herein by D-Link does not cover: those products that, in D-Link's judgment, have been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse, faulty installation, lack of reasonable care, Corrosions on PCB due moisture, salty environment or due to high humidity, repair or service in any way that is not contemplated in the documentation for the product, or if the model or serial number has been altered, tampered with, defaced or removed; Initial installation, installation and removal of the product for repair, and shipping costs Operational adjustments covered in the operating manual for the product, and normal maintenance; Damage that occurs in shipment, due to act of God, PCB Burnt Case Or failures due to power surge, Lightening effect and cosmetic damage; Any hardware, software, firmware or other products or services provided by anyone other than D-Link. While necessary maintenance Or Repairs on your Product can be performed by any company, we recommend that you use only an Authorized D-Link Service Office. Improper or incorrectly performed maintenance or repair voids this Limited Warranty.
  10. Disclaimer of Other Warranties: EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE PRODUCT IS PROVIDED "AS-IS"WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IF ANY IMPLIED WARRANTY CAN NOT BE DISCLAIMED IN ANY TERRITORY WHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED TO NINETY (90) DAYS. EXCEPT AS EXPRESSLY COVERED UNDER THE LIMITED WARRANTY PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY, SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE PURCHASER OF THE PRODUCT.
  11. Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, D-LINK IS NOT LIABLE UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY LOSS OF USE OF THE PRODUCT, INCONVENIENCE OR DAMAGES OF ANY CHARACTER, WHETHER DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, LOSS OF REVENUE OR PROFIT, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, FAILURE OF OTHER EQUIPMENT OR COMPUTER PROGRAMS TO WHICH D-LINK'S PRODUCT IS CONNECTED WITH, LOSS OF INFORMATION OR DATA CONTAINED IN, STORED ON, OR INTEGRATED WITH ANY PRODUCT RETURNED TO D-LINK FOR WARRANTY SERVICE) RESULTING FROM THE USE OF THE PRODUCT, RELATING TO WARRANTY SERVICE, OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY, EVEN IF D-LINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE SOLE REMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR, REPLACEMENT OR REFUND OF THE DEFECTIVE OR NON-CONFORMING PRODUCT. THE MAXIMUM LIABILITY OF D-LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE WARRANTY. THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES, EXPRESS, IMPLIED OR STATUTORY.
  12. Governing Law: This Limited Warranty shall be governed by Indian laws.
  13. Copyright Statement: No part of this publication or documentation accompanying this product may be reproduced in any form or by any means or used to make any derivative such as Translation, transformation, or adaptation without permission from D-Link Limited as Stipulated by the copyright enactments in India and any amendments thereto. Contents are Subject to change without prior notice. All rights reserved.
  14. CE Mark WarningThis is a Class A product. In a residential environment, this product may Cause radio interference, in which case the user may be required to take adequate measures.
  15. FCC Statement: This equipment has been tested and found to comply with the limits for a Class a digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a commercial installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communication. However, there is no guarantee that interference will not occur in a particular installation. Operation of this equipment in a residential environment is likely to cause harmful interference to radio or television reception. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
    • Reorient or relocate the receiving antenna.
    • Increase the separation between the equipment and receiver.
    • Connect the equipment into an outlet on a circuit different from that to which the Receiver is connected.
    • Consult the dealer or an experienced radio/TV technician for help.
  16. For detailed warranty information applicable to products purchased outside the India, please contact the corresponding local D-Link office.
  • Toll Free No.: 1860-233-3999 GSM/CDMA USER: +91-832-2856300 & 2856000 (Local & STD Charges apply. Email: helpdesk@dlink.co.in